Question 1

How often do you visit?

Accepted Answer

Dockside every other week or weekly, Harbor every week, and Captain's Club every week plus on-call. Visits run about 1.5, 2, and 2.5 hours.

Question 2

Do I need to be home?

Accepted Answer

No. We use your access code or lockbox.

Question 3

What happens if you find a problem?

Accepted Answer

We photo-report it and get your approval before any paid work.

Question 4

Is this seasonal?

Accepted Answer

No. Memberships run year-round.

Question 5

Do you pay vendors for me?

Accepted Answer

No. When an outside contractor does the work, you pay them directly. We coordinate, schedule, and oversee the job.

Question 6

Can you help with a dock permit?

Accepted Answer

Yes, through our sister company, Waterfront Permitting Services.

Question 7

What areas do you serve?

Accepted Answer

The Greater Chattanooga area, including Chickamauga Lake and Nickajack Lake.

Question 8

Do you manage my rental?

Accepted Answer

No. We don't handle contracts or money between owners and renters. We do coordinate contractors, schedule work, and handle invoicing with you, the owner.

Question 9

Is the price fixed?

Accepted Answer

Each plan has a set monthly price for docks up to 1,000 sq ft. Larger docks add $75/mo, and homes over 3,000 sq ft may be priced higher. We confirm your price at the free walkthrough.

Question 10

Is there a contract?

Accepted Answer

Memberships are billed monthly with a 3-month minimum. After that, cancel anytime with 30 days' written notice. Pay the full year up front and save 5%.

Question 11

What if there's an emergency?

Accepted Answer

Call or text anytime and we'll respond promptly. After hours, we come out for true emergencies only, like a tree on the house, a major water leak, or storm damage that needs securing. Included for Captain's Club; otherwise $110/hr with a 1-hour minimum.

Lake home care questions

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